Everything you need to know about your bridal appointm
When you book an appointment with us, the entire store is reserved just for you—giving you a completely private and personalized experience. In the past, we required a deposit to protect this time, as last-minute cancellations or no-shows make it difficult to rebook the slot and may mean another bride misses out.
We're currently trialing fee-free standard appointments, and we kindly ask that you respect the time we've set aside especially for you. If you're unable to attend, please let us know as early as possible.
Thank you so much for your understanding and support—it truly means the world to our small business.
Prestige appointments are non refundable, however we understand that things come up so we can move your appointment once on the same deposit if you give us 48 hours notice.
Cancellations need to be made no later than 72 hours before the appointment to receive a refund of the prestige fee.
What is the deposit if I find my dress?
The deposit is 50% for the designer to put the dress into production but if your wedding is more than 18 months away you can start on a 25% deposit. The remaining balance is due when the dress arrives, usually 3 months before the wedding date provided at the time of order. Outlet or premium off the peg gowns must be paid in full.
What do I need to bring to my appointment?
There is no need to bring anything with you, although some brides who want to wear heels on the day will find it useful to bring a pair with them to walk around.
It is a good idea to wear nude seamless underwear as this is what you will wear on the day, a bra is not essential as in most cases you will be removing it anyway.
The spacious fitting room has a hair brush and clips, along with toiletries to freshen up. You may find it useful to wear your hair up to the appointment if you are sure you will have it up on the day itself. It is always a good idea to do your hair and make up in a way which helps you finish the look whilst in the gowns prior to the appointment.
Can I arrive early to my appointment?
Appointments are often run back to back, so arriving early will mean there is nowhere for you to wait as each appointment closes the boutique for their allocated time. I will always let you know if I have finished with the previous appointment early, in case you would like to come before the scheduled time. If you are booked for a 10am appointment, please note we do not open until 10am.
Is there parking?
There is 2 hour free parking on the street outside the shop, if this is full, head to Glamorgan Street which is the next right after the shop if you are driving down Park Crescent. There is usually space there which again is free, Glamorgan street is approximately a two minute walk.
How soon before the wedding should I get my dress?
Every bride is different but as soon as you book the venue you should be thinking about the dress, it doesn’t make sense to start dress shopping without a date booked, as your venue and date plays a big factor. We have had some delays due to the pandemic and Brexit etc, so we are recommending 18 months before rather than 12.
Can I take
photo’s?
Not of the stock unless you’re ordering, but feel free to photograph anything else, we are Insta worthy after all!
Do you stock Accessories?
Yes, we have a large selection of veils, headpieces, jewellery and more. All very competitively priced,. We have veils that are made to wow, from 3 metre glitter or pearl to 3d lace, you’ll find it all here. You can book an accessory appointment by calling us.
